Search FAQ

General FAQ


How much does shipping cost?

When will I get my package?

When will my order ship?

Do you ship internationally?

What carrier do you use for shipping?


Are you products vegan, gluten free or sugar free?

What is a natural flavoring, and why do you use it?

Where do I find nutrition facts?

Where does your product come from?

Is your product fresh?

Why is your hot chocolate made with cacao, rather than cocoa powder?

Accounts & Shopping

What payment types do you accept?

What do I do if I have a problem with my order?

How do I contact customer service?


Where are you located?

Do you do wholesale?

How did you begin this business?

Matcha FAQ


What's the caffeine content in matcha?

How long can I store matcha? What's the best way to store it?

HELP! My matcha is bitter or clumpy!

Why does some matcha cost so much? Can't I just buy it elsewhere?