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Shipping fees depend on weight, and amount spent. Smaller, lighter shipments start at $2.50, while larger, heavier orders cost more. For an accurate shipping cost, add items to yout cart and use our shipping calculator to determine rates. All orders over $75 receive free shipping. 

Shipping times vary by destination, but most orders arrive between 2-5 business days. After placing an order, you will receive an email containing your tracking number. 

Most orders ship the following business day (not including holidays). You will receive an email with tracking information once your order is shipped. 

Currently, we do not ship internationally. 

We use USPS for all standard orders placed online.

All of our products on our website are vegan & gluten free. The matcha has no added sugar. 

A natural flavoring is a flavor that comes from natural sources (extracts, essence, or essential oils). We use it to make our flavors taste as best as they possibly can, without anything artificial. 

The nutrition facts are found in the product description, and on the product packaging. 

Our matcha is imported from Japan, then flavored by us, at our company location. Our raw cacao is a product of Latin America, and also is blended at our location. 

Freshness is our priority! We receive regular shipments from Japan, and blend our products in smaller batches to ensure the product is as fresh as can be. Read more about our matcha difference here.

Raw cacao is made by cold pressing the bean, and no high heat is used. We believe this retains more nutrients than traditional cocoa powder. Read more here.

We accept all major credit cards. 

You can contact customer service by either messaging us, calling the number (315)255-1022 or emailing us at info@threeleaftea.com. Someone will get back to you as soon as possible. 

You can message us directly on the page, email or give us a call! Click here for more contact options.

We are located on 25 E Genesee St, Auburn NY. Our store hours and menu are listed here.

Please contact luciana@threeleaftea.com for more information.

You can read all about our story here!

Per tsp serving, matcha contains about 70mg of caffeine, which is about half the amount in a cup of coffee. For more information about specific matcha benefits, click here.

Matcha is best consumed within a month. If you are planning to store it longer, we advise keeping your matcha in the fridge. For long term storage, up to a year, place matcha in an airtight container or bag and store in freezer. For more information about storage, click here.

If your matcha tastes bitter: This can happen for 2 reasons. First, make sure the grade that you are using is high quality. Cooking grade matcha will taste bitter in comparison to premium or ceremonial grade. This grade is best suited for cooking applications since the matcha will be mixed with other ingredients. Second, make sure you are using the right water temperature. Matcha is very delicate. If your water temperature is over 175 degrees F, the matcha may turn bitter. To avoid this, read more about preparation tips here.

If your matcha is clumpy: Certain grades of matcha are ground into a very fine powder. If storing in the fridge, make sure to let matcha come to room temperature before using to prevent condensation from getting into the container. If clumps are still an issue, it's recommended to sift matcha using a stainless steel mesh sifter, and using a bamboo whisk to fully incoorporate the matcha.

Cost is dependant on many factors. We believe in a high quality product. Read more about our differences here.