Search FAQ

General FAQ

Shipping

How much does shipping cost?

When will I get my package?

When will my order ship?

Do you ship internationally?

What carrier do you use for shipping?

Products

Are you products vegan, gluten free or sugar free?

What is a natural flavoring, and why do you use it?

Where do I find nutrition facts?

Where does your product come from?

Is your product fresh?

Why is your hot chocolate made with cacao, rather than cocoa powder?

Accounts & Shopping

What payment types do you accept?

What do I do if I have a problem with my order?

How do I contact customer service?

Business

Where are you located?

Do you do wholesale?

How did you begin this business?

Matcha FAQ

Matcha

What's the caffeine content in matcha?

How long can I store matcha? What's the best way to store it?

HELP! My matcha is bitter or clumpy!

Why does some matcha cost so much? Can't I just buy it elsewhere?